Complaints policy.

Our approach

We take all feedback seriously and are committed to providing high-quality dental care. If you have a concern or complaint, we aim to resolve it promptly and fairly. Complaints are handled by our Principal Dentist, Dr Ihsaan Khan.

How to complain

• By phone or in person: speak with our reception team, who will refer you to Dr Khan or another appropriate team member. Call 01924 477 777.
• In writing: New Brooklyn Dental, 6 Gelderd Road, Birstall, Batley, West Yorkshire, WF17 9PX, or email info@newbrooklyndental.co.uk.

Our commitment

• Acknowledgement: within three working days, with a copy of this procedure.
• Investigation: we aim to respond within 10 working days. If more time is needed, we will tell you why and when to expect a response.
• Outcome: we will confirm our findings and any actions taken in writing.
• Records: all complaints are documented and stored securely.

Confidentiality

We may need to share your information with insurers or legal advisors to resolve your complaint. All personal data is handled in line with our privacy policy.

Your rights

You will not be treated unfairly for making a complaint. If you prefer not to raise it with us, or are dissatisfied with our response, you can contact:

• Dental Complaints Service — 37 Wimpole Street, London, W1G 8DQ · 020 8253 0800 (Mon–Fri, 9am–5pm) · dentalcomplaints.org.uk
• General Dental Council — 37 Wimpole Street, London, W1G 8DQ · 020 7887 3800 · gdc-uk.org
• Financial Ombudsman Service — 0800 023 4567 · financial-ombudsman.org.uk